Deliver personalized replies to customer emails 24/7 by enabling automatic email responses from your AI Chat Receptionist. No inquiry will go unanswered, while saving teams time on manual follow-ups.
Instant Email Responses, Automatically
AI Chat Receptionists can now respond automatically to inbound emails, just like it already does for other channels. Once turned on, customers receive a helpful first reply within minutes—any time of day.
The full conversation is logged in Conversations, keeping email interactions visible alongside other channels.
Why this Matters
Email remains one of the most common ways customers reach out—but when teams are busy or offline, first responses can be delayed. Previously, while Conversations AI supported sending and receiving emails, the AI Chat Receptionist couldn’t automatically reply to inbound emails. Now, email joins the other communication channels* that the AI Receptionist can automatically reply to.
*Communication Channels
AI Chat Receptionist can automatically respond to customer communication sent via the following channels:
- Web Chat
- SMS (US & Canada)
- Facebook Business Messages
- Instagram Business Messages
- Email (NEW!!)
Note: Only the AI Chat Receptionist supports email auto-responses at this time (custom AI employees are not yet supported).